FREQUENTLY ASKED QUESTIONS

If you have any other questions, don’t hesitate to text me on 0413 821 910

How long will my appointment take?

The appointment will differ in time due to length of hair and service requested. Feel free to call our friendly staff to enquire about your service duration.
I am unsure what service or colour is best suited for my hair?

No problem at all! Just book in a complimentary hair consultation and our stylists will run you through the best options for your hair prior to booking an appointment
Do you have parking at your Salon?

FREE Street parking is available and details will be provided upon booking.
What if I am running late for my appointment?

Please call us on (02) 9600 9908 to inform us, but we do ask you arrive with enough time to avoid delaying other appointments. If you arrive more than 15minutes late to your appointment, it may result in a cancellation.
What payment methods do you accept?

For your convenience, we prefer cash and offer discounted rates. However, we also accept EFTPOS, American Express, and payment options such as Afterpay, Zip Pay, and Salon Pay. Enjoy premium hair services without the premium price. Please be aware that surcharges apply to EFTPOS and payment plans.
What if I need to cancel my booking?

In the unlikely event that you cancel or reschedule within 72 hours (3 days) of your appointment, your DEPOSIT WILL BE FORFEITED and cannot be used as salon credit or transferred.
What if I miss my appointment?

No-shows & last minute cancellations may result in being charged a 50% deposit on your next booking or be declined to book a future appointment. Clients who consecutively reschedule more than once will be required a new deposit for the 3rd change of appointment.
Why do I need to pay a deposit?

A non-refundable deposit is required for all services. A deposit is taken to secure your appointment and will be taken off the total of your service at the end of your appointment.
Do I need to confirm my booking?

We will send you a text message 72 hours before your booking asking you to confirm if you will still be attending your appointment. Please respond to ensure your spot is secure.
Do you do extensions?

Yes! We are showpony stockists. You will be required to come in for a consultation so our stylists can colour match your extensions and place a custom order as we do not have stock in-store. Orders will take 3-5 business days to arrive. Please note that delivery delays may occur and is out of our control so please allow enough time to cater for this. We also re-tape extensions if you want to supply your own.
Do you cater for scarfed women (hijab)?

At runway Salone we pride ourselves on giving all our clients the best experience possible. We offer room dividers for privacy, to ensure you’re feeling comfortable during your service. Please inform with our staff prior to your booking. Subject to availability
Can I modify or reschedule my appointment?

If more than 3 days notice is given to modify your booking, your deposit can be converted as salon credit to use towards another salon service or hair products of your choosing available at our salon. Your appointment can only be rescheduled once if 3 days notice is given, otherwise your DEPOSIT WILL BE FORFEITED and a new deposit will have to be placed for the rescheduled appointment. Please call us within trading hours for any appointment changes.